Examinando por Autor "Tirado Huapaya, Janett Ysabel"

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    Calidad de servicio y satisfacción del usuario de medicina general atendido por teleconsulta en el Centro Médico Parroquial la Trinidad, 2021
    (Universidad Privada Norbert Wiener, 2022-04-28) Tirado Huapaya, Janett Ysabel; Maguiña Palma, Misael Erikson
    The objective of the present study was to determine the level of relationship between the quality of service and the satisfaction of the general medicine user attended by teleconsultation. The study method was deductive with a quantitative approach, correlational analytical type and non-experimental design. The population consisted of 185 users treated at the "La Trinidad" Parish Medical Center and the sample was 126 general medicine users treated by teleconsultation. The results were: of the 126 users, 54.8% were male and 45.2% were female, the age of 20 to 35 years was the most frequent in both sexes (male 49.3% and female 47.4%), the The sentimental status of the men was married 40.6% and the marital status of the women was single 36.8%, the level of education achieved for both sexes was secondary (male 68.1% and female 70.2%) and in relation to the occupation in both sexes it was independent (male 42.6% and female 49.1%). Regarding satisfaction, 83.3% of users were satisfied. Likewise, in the correlational analysis for each dimension it was: Objective (0.703 p=0.000) and subjective (0.777 p=0.001). It is concluded that there is a moderate (0.5.5) and significant (p=0.000) positive correlation between the quality of service and the satisfaction of the general medicine user attended by teleconsultation at the “La Trinidad” Parochial Medical Center.